Congratulations on making a great choice for your fall safety!

Labelling your device is helpful for letting your emergency contacts know where you are if something happens.

‍Log into the HomeGuardian User Portal or app, and click “Devices @ Home”. Select the device you’d like to label, and create a label in the “Device Name” section. Click “Update” to finalise your changes.

We recommend labelling your device after the room in which you’ve placed it (eg. 'Kitchen' or 'Bedroom').

Great during exercise, or if kids are playing on the floor.

‍Log into the HomeGuardian app on your phone or computer, click the ‘Devices @ Home’ button and select the HomeGuardian device you wish to put to sleep. Scroll down to the ‘Advanced Information’ section and change the ‘Status’ dropdown from ‘Normal’ to ‘Asleep’. The light on your device will turn blue when successful.

To ‘wake it up’, repeat the process and change the ‘Status’ dropdown back to ‘Normal’. The light should turn back to purple when successful.

‍*The HomeGuardian will NOT recognise any falls or incidents while asleep.

Log into your HomeGuardian app on your mobile phone and press the red button that says ‘I need help, notify emergency contacts’. You can also do this on your computer by visiting hello.homeguardian.ai and clicking the red button.

This will create an alert, no matter how far you are from your device.

Log into the HomeGuardian User Portal or app, and click ‘Emergency Contacts’ in the left bar. Scroll down to the emergency contact you want to change, enter the new details and click ‘Update’.

Unplug the device from power for ten (10) seconds, and reconnect it. Upon startup, the device should automatically reconnect to your Wi-Fi and begin running as usual.

It’s important to reset the HomeGuardian each time you move it (even if you’re just slightly repositioning it). This will ensure the device can correctly monitor its new surroundings.

You can easily log into the HomeGuardian app on your mobile phone, or your computer. Full instructions on how to install the app can be found on Page 5.

*Remember to log in using the login details provided to you during onboarding. You do not need to press ‘I am new to HomeGuardian’.

With HomeGuardian, you can create custom reminders to take medication, check the mail, make sure the stove is off, or anything else you need.

To set a reminder, log into the HomeGuardian app or User Portal and click the Reminders button in the Menu. Press the ‘Add a Reminder’ button, select how often you’d like the reminder to repeat, and which device you’re setting the reminder for.

You then have the option to set the reminder “sound” or “speech”. Sounds will just act as an alarm, playing at the same time each day. With the speech function, you can type a sentence (like “time to feed the cat” for example), and the HomeGuardian will “say” it at the selected time.

You can add as many reminders as you need. To remove a reminder, click the red ‘delete’ button.

If you wish to resolve the alert and stop the device from alerting your emergency contacts, follow these steps:

‍Phonecall:
An automated voice will let you know your device is in alert. Press 1 to cancel the alert.

‍Text/WhatsApp:
After receiving a text message from HomeGuardian, respond with Y or R as instructed.

‍Email:
Go to your device User Portal (hello.homeguardian.ai). Click the green ‘I’m okay’ button, or the blue ‘Report false alert’ button.

‍Push Notification:
‍Follow the notification’s prompt to access your device app. On your dashboard, click the green ‘I’m okay’ button, or the blue ‘Report false alert’ button.