Payment Options & Coverage
Generally speaking, our technology can be purchased from any one of the following Government Funded plans or packages:
- Home Care Package(HCP)
- Commonwealth Home Support Programme (CHSP)
- National Disability Insurance Scheme (NDIS)
Self-Funded Individuals
- You can setup fortnightly or monthly payment plan
- Payment plans are available for self-funded individuals and pensioners, and must be assessed by one of our team members.
- Can be purchased outright upfront
Commonwealth Home Support Programme (CHSP)
- If you are eligible for CHSP, one device is fully covered with no out-of-pocket expenses.
- Geat2Go enables you to purchase a one-device pack via your assistive technology referral code. The only cost will be the assistive technology assessment conducted by our Occupational Therapist for $90.
Home Care Packages & NDIS
- If you are on a Home Care Package or NDIS, all costs are covered with no out-of-pocket expenses.
- HomeGuardian will work with your care/support coordinator for approval and payment
Our pricing is made up of 2 components.
Hardware
This includes the device
Software as a Service (SaaS)
Annual infrastructure and monitoring fee, AI Updates, user infrastructure, 24/7 alerts and User Portal.
Pricing Plans
Our pricing starts at $450 and will depend on the size of your property and the areas within your home/unit that you spend most of your time in, and/or the highest fall risk areas. Most of our customers purchase a 2-device pack bundle. Generally speaking, our technology can be purchased from any one of the following Government funded plans or packages: Home Care Package 'HCP'-Commonwealth Home Support Programme 'CHSP'- National Disability Insurance Scheme 'NDIS' Our pricing includes GST:
Including GST.
Excluding Freight.
1 x HomeGuardian device
1 x Free SoS Bluetooth button (valued at $65)
Additional costs:
Annual Saas for one device is $350. This equates to less than $0.96 per day.
Freight *
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Including GST.
Excluding Freight.
2 x HomeGuardian devices
1 x Free SoS Bluetooth button (valued at $65)
Additional costs:
Annual Saas for two devices is $600. This equates to less than $1.64 per day.
Freight *
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Including GST.
Excluding Freight.
3 x HomeGuardian devices
1 x Free SoS Bluetooth button (valued at $65)
Additional costs:
Annual Saas for two devices is $750. This equates to less than $2.05 per day.
Freight *
* Freight is charged at $24 per HomeGuardian device for shipping nationally.
For more than 4 HomeGuardian devices and to be able to assess what you or your family require, it's best to talk to one of our customer care team members. Unlike many operators, we like to talk to you about your daily living habits, what challenges you currently face and where best to have our devices placed. We also work with you and your providers to make sure your needs are taken care of. Please note pricing can be subject to change.
If you would like one of our friendly team members to contact you, please fill out the online enquiry form. Alternatively, please email us on
FAQs
Find answers to common questions about pricing, funding, and payment options.
No, the User Portal is free to use, and access to the portal is covered in your subscription fee.
The SOS Button can be purchased either singularly, or in packs of three. Enterprise solutions are also available. To check the latest SOS Button pricing, please contact us on 1300 248 324.
At the end of your contract term, you will automatically roll into a month-to-month contract. If you no longer wish to use the device at the end of your contract term, please send us a written notice and our team will help to amend your contract.
Yes. The initial HomeGuardian contract is set up for a 12-month period.
The monitoring fee covers uninterrupted incident monitoring, remote device maintenance, and continual updates to our artificial intelligence. As our technology progressively gets better, your device will get upgraded automatically (no need to remember to do it yourself). The monitoring fee also ensures your alerts are automatically escalated upon incident detection. As a HomeGuardian customer, you will also have access to a secure User Portal where you can manage your emergency contacts and device preferences.
No. The price for HomeGuardian includes the device and a 12-month User Portal subscription fee for incident monitoring and alerts. Should you wish to purchase additional products from HomeGuardian.AI, our Customer Support team will discuss pricing options with you based on your selection. Please call 1300 248 324 or email us at care@homeguardian.ai.
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